Markus Products logo Frequently Asked Questions

Operating hours: Monday - Friday, 9:00 am to 3:30 pm Mountain time.
For phone orders only: 1 888 517 3820

Home | Where to Start | New Products | Books | DVDs | Herbs | Sets

Shipping & Returns

  • My shipment is lost!

    If you believe your package has been lost, or if your package shows as delivered and you never got it, please do not call the phone order line or email customer service. They cannot help you. We also ask that you do not request any information regarding shipping labels or package dimensions as ...
  • Do you offer free shipping?

    Markus Products tries to keep its prices as low as possible, however, because we use quality ingredients with no fillers, there is very little room for profit.  This is why we offer a 30% discount code for domestic shipping costs*. Domestic shipping means the 48 contiguous United States. The code...
  • Why is shipping so expensive?

    We don’t make any money on shipping. Sometimes we lose money on orders due to the costs involved with warehousing, handling, packaging, etc. The US Postal Service's prices have gone way up. Other companies, that have cheaper shipping, do one of two things: Hide the shipping cost in the price of ...
  • What countries do you ship to?

    All except Germany. Herbal products require a doctors prescription in Germany. If you have a prescription, please let us know when placing your order.
  • Do you charge VAT, duties, or other fees?

    We do not. Those charges are assessed by your country's customs office. Please respond to all notices, and pay all fees, from your country's customs office to receive your order.
  • How long does it take to receive international orders?

    It can take between 4 to 12 weeks. (We usually ship everything within two business day from the order date.) The length of time is determined by how quickly customs processes your order.
  • What is your return policy?

    E-Books and DVDs These items are non-refundable. Shipping cost cannot be refunded and we cannot pay for return shipping. Herbal Products I want you to get well and be well. My products are not made for taste. They are made to work, so even if you don’t like the taste, please give it a chance. Her...
  • How are refunds calculated?

    When you return a product in accordance with our Return Policy, we take several factors into account when processing your refund: What is returned The portion(s) used, if any Whether the returned product is part of a kit How to Get a Full Product Refund A full product refund happens when you re...
  • How do I return an order?

    We only accept returns when sent to the location listed below. You must include your order ID for us to properly credit your account. Order Fulfillment Center [ YOUR ORDER ID ] 1076 E Commerce Dr Ste 100 St George, UT 84790-5065 United States of America If you h...
  • How much does shipping cost?

    To determine the shipping cost do not call the phone order line. Visit, add your item(s) to the cart, and begin the checkout process. An example of where to find the shipping costs is shown below: