Markus Products logo Frequently Asked Questions

For phone orders only: 1 888 517 3820
Special hours: CLOSING EARLY 3/19/21 for training.
info@markusproducts.com

Home | Where to Start | New Products | Books | DVDs | Herbs | Sets

Shipping & Returns

  • My shipment is lost!

    Do not call the phone order line or email customer service! If you believe your package is lost – or if your package shows as delivered and you never received it – you must contact the carrier directly. Any needed shipping addresses can be found by logging into your account on MarkusProd...
  • Do you offer free shipping?

    Markus Products uses high-quality ingredients with no fillers, so there is very little room for profit. This means, unfortunately, that we cannot offer free shipping. In an effort to help with high shipping costs, we've negotiated lower rates for USA customers with FedEx 2Day services and FedEx...
  • Why is shipping so expensive?

    We don’t make any money on shipping. Sometimes we lose money on orders due to the costs involved with warehousing, handling, packaging, etc. The US Postal Service's prices have gone way up. Other companies, that have cheaper shipping, do one of two things: Hide the shipping cost in the price of ...
  • What countries do you NOT ship to?

    You are responsible for verifying your country allows our products! At the moment, we do not ship to: Afghanistan Australia Bahrain Belarus Central African Republic Chad China Cocos Islands Congo Egypt El Salvador Germany Hong Kong Iran Iraq Jordan Kuwa...
  • Do you charge VAT, duties, or other fees?

    You are responsible for paying all duties, taxes, and fees! Your country's customs department – or FedEx, if you selected that service at checkout – will notify you of how much you owe to release the package. You must respond to all notices, and pay all fees, from your country's customs office t...
  • How long does it take to receive international orders?

    Do not call the phone order line with this question! It depends on the carrier, service level, and global events at the time of ordering. A shipping cost and estimated time of arrival can be found when viewing your cart. Note that additional delays will be caused by your country's customs...
  • What is your return policy?

    E-Books and DVDs These items are non-refundable. Shipping cost cannot be refunded and we cannot pay for return shipping. Herbal Products I want you to get well and be well. My products are not made for taste. They are made to work, so even if you don’t like the taste, please give it a chance. Her...
  • How are refunds calculated?

    When you return a product in accordance with our Return Policy, we take several factors into account when processing your refund: What is returned The portion(s) used, if any Whether the returned product is part of a kit How to Get a Full Product Refund A full product refund happens when you re...
  • How do I return an order?

    We only accept returns when sent to the location listed below. You must include your order ID for us to properly credit your account. You must review our return policy before returning an order! Order Fulfillment Center [ YOUR ORDER ID MUST GO HERE OR YOU WON'T GET A REFUND! ] ...
  • How much does shipping cost?

    Do not call the phone order line for a shiping cost! To determine a shipping cost, follow these steps: Visit MarkusProducts.com Add your item(s) to the cart Click the view cart icon on the upper-right side of your screen View the shipping estimates at the bottom...