Markus Products logo Frequently Asked Questions

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My shipment is lost!

If you believe your package is lost – or if your package shows as delivered and you never received it – you must contact the carrier directly to open a claim.. Any needed shipping addresses can be found by logging into your account on MarkusProducts.com, or by viewing your Order Confirmation email.

To locate your missing package, follow these instructions:

  1. Ask your family members or neighbors if they accidentally received your package.
  2. If your package was shipped via the United States Postal Service:
    Call 1-800-275-8777.
    Ask the agent to place a trace on the package. All shipments (except for international and media mail) are insured for $50.00, so if the post office loses your order, you can fill out a claim.
  3. If your package was shipped via FedEx:
    Call 1-800-463-3339.
    Ask the agent to put a trace on the package. All shipments below $200.00 are insured for $100.00. All shipments greater than $200.00 are insured for the full amount, so if the package is deemed lost, you can fill out a claim.
  4. If your package was shipped via UPS:
    Call 1-800-742-5877.
    Ask the agent to put a trace on the package. All shipments are insured for $100.00, so if the package is deemed lost, you can fill out a claim.
Dec 14, 2021

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